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COVID-19, OUR STORES AND FAQs

2023 Update: rue21 continues to remain focused on keeping our customers and employees safe from COVID-19. All stores are open and are continuing to clean and disinfect high-touch areas frequently.  When a store location is in a county that the CDC has reported to have a “high” level of COVID-19 transmission, all store Associates at that location are required to wear face masks.

You can find out more by viewing our Frequently Asked Questions below. Stay healthy!

The rue21 Team

How are you caring for your associates and teams?

We understand that each of our Associates has individual needs, and we are working to protect the health and safety of everyone while staying compliant with new federal, state and local regulations. When a store location is in a county that the CDC has reported to have a “high” level of COVID-19 transmission, all store Associates at that location are required to wear face masks.

Are you changing the policies on how stores are cleaned?

We are following all CDC guidance and have supplied our stores with additional cleaning products and hand sanitizer. We are encouraging best practices including frequent handwashing, and are ensuring all public areas are maintained, cleaned and safe for our customers and Associates.

Are you offering curbside pickup?

No. Unfortunately, we are unable to offer curbside pickup at this time.

Will your fitting rooms be open?

Yes. Our fitting rooms are currently open.

Can I still pay with cash?

Yes. We are still accepting cash payments in-store.

Do you have contactless payment?

Yes. You can use contactless payment through Apple Pay, Samsung Pay, Google Pay and Klarna in-store.

Where do your products come from and are they safe?

Our products come from all over the world. It often takes many weeks from when our clothing leaves the manufacturer until it arrives at our distribution center and then finally in our stores. The guidance we have received is that our clothing is safe for our customers and associates to handle and wear.

Stay healthy, and please call Customer Service at 1-866-533-4783 or contact us here via email with any questions.