Shipping

rue21 ships to the 48 contiguous states, which excludes Alaska and Hawaii. We will ship to domestic P.O. Boxes, but ONLY using our standard shipping options. At this time, we do not ship to Puerto Rico, APO/FPO, or international addresses. rue21 ships using UPS for 2-day and overnight orders, and UPS SurePost for standard orders. With UPS SurePost, your package may be delivered by the US Postal Service. Also with standard service, your package has the possibility to be delivered on Saturday via your US mail. Standard service deliveries made to residential addresses do not require a signature.

Yes, we currently ship rue21.com orders to all stores. Check our Store Locator to see if your store currently offers Ship-to-Store. For more details on Ship-to-Store, please go to: http://www.rue21.com/store/ship-to-store.

Shipping rates as followed:

• Standard Shipping costs $7.95
• 2-Day Shipping costs $17.95
• Overnight shipping costs $25.95

rue21 ships using UPS for 2-day and overnight order, and UPS SurePost for standard orders. With UPS SurePost, your package may be delivered by the US Postal Service. Also with standard service, your package has the possibility to be delivered on Saturday via your US mail. Standard service deliveries made to residential addresses do not require a signature.

*Free Standard Shipping On Orders of $50 or More

Valid online at rue21.com for a limited time only. Free shipping will be automatically applied to all orders totaling $50 or more. No promo code needed. You must purchase a total of $50.00 worth of merchandise after all applicable discounts and before sales tax is applied. Does not include rue21 gift cards. No price adjustments on previous purchases. Not valid at rue21 stores. Cannot be combined with any other offers. Valid on standard U.S. ground shipping to U.S. delivery addresses in the 48 continental states only. Not valid for international delivery addresses or Alaska, Hawaii, U.S. territories, P.O. Boxes, and APO/FPO addresses. Additional charges apply for 2-Day or Overnight shipping. Limited time offer. Terms subject to change without notice. Offer may be cancelled or modified at any time. Void where prohibited.

**Free Shipping to Store on Orders of $35 or More

Valid online at rue21.com for a limited time only. Free standard U.S. ground shipping to a rue21 store of your choosing will be automatically applied to all orders totaling $35 or more. No promo code needed. You must purchase a total of $35.00 worth of merchandise after all applicable discounts and before sales tax is applied. Does not include rue21 gift cards. No price adjustments on previous purchases. Not valid at rue21 stores. Cannot be combined with any other offers. Additional charges apply for 2-Day or Overnight shipping. Limited time offer. Terms subject to change without notice. Offer may be cancelled or modified at any time. Void where prohibited.

Yes, we offer 2-Day shipping and Overnight shipping options. However, please note shipping rates do apply. When placing your order, please take into account the 1-2 business days for order processing on all orders.

If your shipment was damaged in transit, please call Customer Service at 1-866-533-4783 or email Customer Service for further assistance with your order.

rue21 is not responsible for lost or stolen packages when a delivery notice has been received from the carrier. In the event that your package was not received and no delivery notice has been sent, please contact Customer Service at 1-866-533-4783 or email Customer Service for further assistance with your order.Any returned packages due to undeliverable addresses will be treated as cancellations and the merchandise cost will be refunded to the account on the order.With any gift card return or refund, a new gift card will be mailed to you.

In the event that you have found a manufacturer defect with an item, please feel free to bring your packing slip to your local rue21 for a refund or exchange. If you do not have a rue21 location near you, please feel free to call Customer Service at 1-866-533-4783 or email Customer Service for further assistance with your order.

In the event your shipment is missing an item, please call Customer Service at 1-866-533-4783 or email Customer Service for further assistance with your order.

In the event you receive an item you did not order, please call Customer Service at 1-866-533-4783 or email Customer Service for further assistance with your order.

All orders are processed Monday through Friday, but are not processed or shipped on weekends or holidays. Don’t forget to allow 7-10 business days for order processing, too!

Reference your shipment confirmation email for your tracking number! You can track your shipment with the carrier using the tracking number provided.

If you still think your order is missing, please call Customer Service at 1-866-533-4783 or email Customer Service for further assistance.

Once your order ships, you will receive a shipping confirmation email. This email contains the carrier tracking number for your order and a link to the carrier’s web site. You can track the status of your shipment by entering the tracking number into the appropriate field.

Your tracking number won’t be recognized until approximately 24 hours after your order has shipped. This is the time needed for their online tracking system to update. Try tracking your package again the following day and follow it to your front door!

No, please feel free to use the initial tracking number provided in your confirmation email to check the status with the online carrier associated with your order.

The rue eCommerce shipping facility is closed for shipping on the following holidays. Your package will be processed on the next business day.

• Good Friday – March 30, 2018
• Memorial Day – May 28, 2018
• Independence Day – July 4, 2018
• Labor Day – September 3, 2018
• Thanksgiving Day – November 22, 2018
• Christmas Day – December 25, 2018
• New Year’s Day January 1, 2019