Where do you ship to?
rue21 ships to the 48 contiguous states, which excludes Alaska and Hawaii. We will ship to domestic P.O. Boxes, but only using our standard shipping options. At this time, we do not ship to Puerto Rico, APO/FPO, or international addresses. rue21 ships using UPS for 2-day and overnight orders. Standard orders are shipped using UPS SurePost or FedEx Ground Economy. With UPS SurePost and FedEx Ground Economy, your package may be delivered by the U.S. Postal Service. Also with standard service, your package has the possibility to be delivered over the weekend via U.S. Postal Service. Standard service deliveries made to residential addresses do not require a signature
What are your shipping rates?
Shipping rates are as follows:
rue21 ships using UPS for 2-day and overnight orders. Standard orders are shipped using UPS SurePost or FedEx Ground Economy. With UPS SurePost and FedEx Ground Economy, your package may be delivered by the U.S. Postal Service. Also with standard service, your package has the possibility to be delivered over the weekend via U.S. Postal Service. Standard service deliveries made to residential addresses do not require a signature.
Why did I not get free shipping on my order?
*Free Standard Shipping on Orders of $50 or More
Valid online at rue21.com for a limited time only. Free standard shipping will be automatically applied to all orders totaling $50 or more. No promo code needed. You must purchase a total of $50.00 worth of merchandise after all applicable discounts and before sales tax is applied. Does not include rue21 gift cards. No price adjustments on previous purchases. Not valid at rue21 stores. Cannot be combined with any other offers. Valid on standard U.S. ground shipping to U.S. delivery addresses in the 48 continental states only. Not valid for international delivery addresses or Alaska, Hawaii, U.S. territories, P.O. Boxes, and APO/FPO addresses. Additional charges apply for 2-Day or Overnight shipping. Limited time offer. Terms subject to change without notice. Offer may be canceled or modified at any time. Void where prohibited.
Do you have expedited shipping options?
Yes, we offer 2-Day shipping and Overnight shipping options. However, please note shipping rates do apply, and not all items are eligible for expedited shipping. When placing your order, please take into account the 1-2 business days for order processing on all orders.
What should I do if my shipment is damaged?
If your shipment was damaged in transit, email Customer Service for further assistance with your order.
What should I do if my shipment is lost/stolen?
rue21 is not responsible for lost or stolen packages when a delivery notice has been received from the carrier. In the event that your package was not received and no delivery notice has been sent, please email Customer Service for further assistance with your order. Any returned packages due to undeliverable addresses will be treated as cancellations and the Merchandise Cost will be refunded to the account on the order. With any gift card return or refund, a new gift card will be mailed to you.
What should I do if my item is defective?
In the event that you have found a manufacturer defect on an item, please bring your packing slip to your local rue21 for a refund or exchange. If you do not have a rue21 location near you, please email Customer Service for further assistance with your order.
My shipment was missing an item. Whom should I contact?
In the event your shipment is missing an item, please email Customer Service for further assistance with your order.
Your order may also ship in multiple packages. Don’t worry – you’ll only be charged for the total amount of your order. You may see separate charges based on the number of packages. As always, you’ll receive email updates to keep you in the loop.
What should I do if I receive the wrong item?
I haven’t received my order. Whom should I contact?
All orders are processed Monday to Friday. Orders do not get processed or shipped on weekends or holidays. Don’t forget, there is a 4-7 business day window for standard processing and shipping.
Refer to your shipment confirmation email for your tracking number. You can track your shipment using the tracking number provided.
If you still think your order is missing, please email Customer Service for further assistance.
How do I track my order?
Why doesn’t the carrier’s website recognize the tracking number for an order I placed?
Will you keep me up-to-date on the shipping status via email?
Is the rue21 shipping facility open on holidays?
The rue21 eCommerce shipping facility is closed for shipping on the following holidays. Your package will be processed on the next business day.
Why are my items split into different packages?