Shipping

Where do you ship to?

rue21 ships to the 48 contiguous states, which excludes Alaska and Hawaii. We will ship to domestic P.O. Boxes, but only using our standard shipping options. At this time, we do not ship to Puerto Rico, APO/FPO, or international addresses. rue21 ships using UPS for 2-day and overnight orders, and UPS SurePost for standard orders. With UPS SurePost, your package may be delivered by the U.S. Postal Service. Also with standard service, your package has the possibility to be delivered on Saturday via U.S. Postal Service. Standard service deliveries made to residential addresses do not require a signature.

Do you ship online orders to stores?

Yes, we currently ship rue21.com orders to all stores. Check our Store Locator to see if your store currently offers Ship-to-Store.

What are your shipping rates?

Shipping rates are as follows:

Ship-to-Store costs $4.95
Standard Shipping costs $7.95
2-Day Shipping costs $17.95
Overnight Shipping costs $25.95

rue21 ships using UPS for 2-day and overnight orders, UPS SurePost for standard orders, and FedEx for Ship-to-Store orders. With UPS SurePost, your package may be delivered by the U.S. Postal Service. Also with standard service, your package has the possibility to be delivered on Saturday via U.S. mail. Standard service deliveries made to residential addresses do not require a signature.

Why did I not get free shipping on my order?

*Free Standard Shipping on Orders of $50 or More

Valid online at rue21.com for a limited time only. Free standard shipping will be automatically applied to all orders totaling $50 or more. No promo code needed. You must purchase a total of $50.00 worth of merchandise after all applicable discounts and before sales tax is applied. Does not include rue21 gift cards. No price adjustments on previous purchases. Not valid at rue21 stores. Cannot be combined with any other offers. Valid on standard U.S. ground shipping to U.S. delivery addresses in the 48 continental states only. Not valid for international delivery addresses or Alaska, Hawaii, U.S. territories, P.O. Boxes, and APO/FPO addresses. Additional charges apply for 2-Day or Overnight shipping. Limited time offer. Terms subject to change without notice. Offer may be canceled or modified at any time. Void where prohibited.

**Free Ship-To-Store on Orders of $35 or More

Valid online at rue21.com for a limited time only. Free standard U.S. ground shipping to a rue21 store of your choosing will be automatically applied to all orders totaling $35 or more. No promo code needed. You must purchase a total of $35.00 worth of merchandise after all applicable discounts and before sales tax is applied. Does not include rue21 gift cards. No price adjustments on previous purchases. Not valid at rue21 stores. Cannot be combined with any other offers. Additional charges apply for 2-Day or Overnight shipping. Limited time offer. Terms subject to change without notice. Offer may be canceled or modified at any time. Void where prohibited.

Do you have expedited shipping options?

Yes, we offer 2-Day shipping and Overnight shipping options. However, please note shipping rates do apply. When placing your order, please take into account the 1-2 business days for order processing on all orders.

What should I do if my shipment is damaged?

If your shipment was damaged in transit, please call Customer Service at 1-866-533-4783 or email Customer Service for further assistance with your order.

What should I do if my shipment is lost/stolen?

rue21 is not responsible for lost or stolen packages when a delivery notice has been received from the carrier. In the event that your package was not received and no delivery notice has been sent, please contact Customer Service at 1-866-533-4783 or email Customer Service for further assistance with your order. Any returned packages due to undeliverable addresses will be treated as cancellations and the Merchandise Cost will be refunded to the account on the order. With any gift card return or refund, a new gift card will be mailed to you.

What should I do if my item is defective?

In the event that you have found a manufacturer defect on an item, please bring your packing slip to your local rue21 for a refund or exchange. If you do not have a rue21 location near you, please call Customer Service at 1-866-533-4783 or email Customer Service for further assistance with your order.

My shipment was missing an item. Whom should I contact?

In the event your shipment is missing an item, please call Customer Service at 1-866-533-4783 or email Customer Service for further assistance with your order.

What should I do if I receive the wrong item?

In the event you receive an item you did not order, please call Customer Service at 1-866-533-4783 or email Customer Service for further assistance with your order.

I haven’t received my order. Whom should I contact?

All orders are processed Monday to Friday. Orders do not get processed or shipped on weekends or holidays. Don’t forget, there is a 7-10 business day window for standard processing and shipping.

Refer to your shipment confirmation email for your tracking number. You can track your shipment using the tracking number provided.

If you still think your order is missing, please call Customer Service at 1-866-533-4783 or email Customer Service for further assistance.

How do I track my order?

Once your order ships, you will receive a shipping confirmation email. This email contains the tracking number for your order and a link to the carrier’s website. You can track the status of your shipment by entering the tracking number into the appropriate field.

Why doesn’t the carrier’s website recognize the tracking number for an order I placed?

Your tracking number won’t be recognized until approximately 24 hours after your order has shipped. This is the time needed for their online tracking system to update. Try tracking your package again the following day and follow it to your front door!

Will you keep me up-to-date on the shipping status via email?

Yes! rue21 will email you various updates about your order, including the delivery status.

Is the rue21 shipping facility open on holidays?

The rue21 eCommerce shipping facility is closed for shipping on the following holidays. Your package will be processed on the next business day.

Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
New Year’s Day