Ship-to-Store

What is Ship-to-Store?

Ship-to-Store is a delivery option when you checkout online. When selected, the online item will be shipped to the store for you to pick up.

When you select Ship-to-Store, select your local rue21 store and provide a pick-up person for the order. You will receive an email when your order is ready to be picked up. Bring your photo ID and order confirmation number. Ship-to-Store is available in select stores. Check out the Store Locator to see if it’s available in your store.

When will my order ship?

Your order will be shipped in 1-2 business days. After the order ships, it may take up to 7 business days for your order to be received in the store.

What do I need to bring to pick up my order?

You will need to bring a photo ID and your order confirmation number to pick up your order. If you designated a different pick-up person, they will need to bring a photo ID and the order confirmation number.

When can I pick up my order?

You will receive an email when your order is ready for pick up. You will need to bring a photo ID and your order confirmation number. If you designated a different pick-up person, they will need to bring a photo ID and the order confirmation number.

Can someone else pick up my order?

You will need to pick up your order unless you designated a pick-up person at checkout. If you placed the order and designated a pick-up person other than yourself, they will need to pick up the order. Their photo ID and order confirmation email are required to pick up the order.

When will my credit or debit card be charged?

Your credit or debit card will be charged upon shipment of your order. If you have questions, please call 1-866-533-4783 or Contact Us.

What is the shipping rate for Ship-to-Store?

Standard Ship-to-Store costs $4.95, but Ship-to-Store is free for orders over $35.