Returns & Exchanges

IN-STORE PURCHASES

Can I return my in-store purchase online?

No, any items purchased at a rue21 store must be returned to a rue21 store. Any in-store returns received back to our online returns facility by mail will be returned to the sender at their expense.

What is your return policy in-store?

Our return policy has been extended due to COVID-19. Returns will be accepted in their original condition within 60 days of purchase for refund back to the original form of payment if accompanied with the original receipt or packing slip. There is no time limit on exchanges. Any items returned without a receipt or after the designated return window will be refunded via merchandise credit for the current selling price of the item(s). Returns are accepted on all rue21 merchandise, including jewelry, fragrances, accessories, and lingerie. rue21 swimwear is not returnable without the hygienic liner intact and the original tickets attached.

How can I return/exchange a gift?

If you are unhappy with any rue21 gift that you received, simply bring your merchandise to any rue21 location for an exchange or Merchandise Credit.

I made a purchase at a rue21 store while I was out of town. How do I make a return/exchange if I do not live near a store?

We will gladly process a return/exchange at any rue21 location regardless of which store location the merchandise was purchased. If you are not able to visit a store to make a return, please call Customer Service at 1-866-533-4783 or email Customer Service for further assistance.

What do I do if I have defective product that I purchased in a store?

At rue21, our business is built around a tradition of quality and commitment to service. To us, there is nothing more important than your total satisfaction. If you have a defective product, please return the merchandise you purchased to one of our many stores for a refund or exchange due to a quality issue.

ONLINE PURCHASES

Can I return my online purchase in a store?

Yes, you can return your online purchase at any rue21 store. Be sure to bring the original packing slip with the item(s) you’d like to return when you go to the store. rue21 swimwear is not returnable without the hygienic liner intact and the original tags attached.

Can I return my online purchase online?

Yes! The bag originally shipped to you with your purchase has a convenient resealable tab. Pack your return items into this bag and include the original packing slip. It is a good idea to keep a copy for your records. If you cannot send the packing slip, be sure to include your order number, billing name, and address on a piece of paper with your return. If your return is sent back without this information, we will not be able to process the refund. rue21 swimwear is not returnable without the hygienic liner intact and the original tags attached.

Make sure all other shipping labels have been removed or blackened out before you mail your return package to eliminate confusion. All return shipping charges must be prepaid. We do not accept COD deliveries.

We recommend that all returns be sent via a traceable carrier such as UPS or FedEx. rue21 will not be responsible for packages not received by a traceable carrier.

What is your return policy online?

Our return policy has been extended due to COVID-19. Returns will be accepted in their original condition within 60 days of purchase for refund back to the original form of payment if accompanied with the original receipt or packing slip. There is no time limit on exchanges. Any items returned without a receipt or after the designated return window will be refunded via merchandise credit for the current selling price of the item(s). Returns are accepted on all rue21 merchandise, including jewelry, fragrances, accessories, and lingerie. rue21 swimwear is not returnable without the hygienic liner intact and the original tickets attached.

How can I return/exchange a gift that was purchased online?

If you are unhappy with any rue21 gift that you received, simply bring your merchandise with your original packing slip to any rue21 location for an exchange or Merchandise Credit. rue21 swimwear is not returnable without the hygienic liner intact and the original tags attached.

I have lost my packing slip. Can I still return/exchange my purchase?

If you misplace your packing slip, please feel free to return/exchange your merchandise to any rue21 location for Merchandise Credit for the current selling price of your items. Please see our in-store return policy for further details or contact Customer Service.

If I purchased with Klarna, will I be charged for remaining Klarna installments after returning in-store?

Yes. A full refund will be issued via debit/credit card or store credit for returns made in-store. The remaining payment(s) will be charged to your account every other week.