- COVID-19, OUR STORES AND FAQs
- rue rewards
- Company Information
- Customer Service
- Returns & Exchanges
- Buy Online, Pick Up In-Store
- Online Ordering
- Gift Card & Store Credit
- Coupon Disclaimers
- General Product Questions
- Employment Opportunities
- California Transparency in Supply Chains Act
- Real Estate
- Cozy Fragrance Sweepstakes - September 28, 2021
- Optic x Sweepstakes - September 25, 2021
- Fall Launch Sweepstakes - September 16, 2021
- Trippy Fragrance Sweepstakes - September 8, 2021
- Bratz Sweepstakes - September 2, 2021
- Naruto Sweepstakes - September 1, 2021
- Royalty Fragrance Sweepstakes - August 25, 2021
- Rugrats Sweepstakes - August 18, 2021
- Graphic Tees Sweepstakes - August 13, 2021
- rue21 Back to School Hashtag Challenge Contest - August 6, 2021
- rueSPORT Sweepstakes - August 4, 2021
- Denim Outfits Sweepstakes - August 1, 2021
- Two Tone Fragrance Sweepstakes - July 28, 2021
- Gift Card Sweepstakes - July 27, 2021
- Choose An Outfit Sweepstakes - July 22, 2021
- Back to School Sweepstakes - July 11, 2021
- 4th of July Giveaway - July 4, 2021
- Space Jam: A New Legacy Sweepstakes - June 30, 2021
Returns & Exchanges
Can I return my in-store purchase online?
What is your return policy in-store?
How can I return/exchange a gift?
I made a purchase at a rue21 store while I was out of town. How do I make a return/exchange if I do not live near a store?
What do I do if I have defective product that I purchased in a store?
Can I return my online purchase in a store?
Can I return my online purchase online?
Yes! The bag originally shipped to you with your purchase has a convenient resealable tab. Pack your return items into this bag and include the original packing slip. It is a good idea to keep a copy for your records. If you cannot send the packing slip, be sure to include your order number, billing name, and address on a piece of paper with your return. If your return is sent back without this information, we will not be able to process the refund. rue21 swimwear is not returnable without the hygienic liner intact and the original tags attached.
Make sure all other shipping labels have been removed or blackened out before you mail your return package to eliminate confusion. All return shipping charges must be prepaid. We do not accept COD deliveries.
We recommend that all returns be sent via a traceable carrier such as UPS or FedEx. rue21 will not be responsible for packages not received by a traceable carrier.
What is your return policy online?
How can I return/exchange a gift that was purchased online?
I have lost my packing slip. Can I still return/exchange my purchase?
If I purchased with Klarna, will I be charged for remaining Klarna installments after returning in-store?