No, any items purchased at a rue21 store must be returned to a rue21 store. Any in-store returns received back to our online returns facility by mail will be returned to the sender at their expense.

Our return policy has been extended due to COVID-19. Returns will be accepted in their original condition until July 1, 2020 for purchases made between February 1, 2020 and June 1, 2020 for refund back to the original form of payment if accompanied with the original receipt or packing slip. There is no time limit on exchanges. Any items returned without a receipt or after the designated return window will be refunded via merchandise credit for the current selling price of the item(s). Returns are accepted on all rue21 merchandise, including jewelry, fragrances, accessories, and lingerie. rue21 swimwear is not returnable without the hygienic liner intact and the original tickets attached.

If you are unhappy with any rue21 gift that you received, simply bring your merchandise to any rue21 location for an exchange or Merchandise Credit.

We will gladly process a return/exchange at any rue21 location regardless of which store location the merchandise was purchased. If you are not able to visit a store to make a return, please call Customer Service at 1-866-533-4783 or email Customer Service for further assistance.

At rue21, our business is built around a tradition of quality and commitment to service. To us, there is nothing more important than your total satisfaction. If you have a defective product, please return the merchandise you purchased to one of our many stores for a refund or exchange due to a quality issue.

Yes, you can return your online purchase at any rue21 store. Be sure to bring the original packing slip with the item(s) you’d like to return when you go to the store. rue21 swimwear is not returnable without the hygienic liner intact and the original tags attached.

Yes! The bag originally shipped to you with your purchase has a convenient resealable tab. Pack your return items into this bag and include the original packing slip. It is a good idea to keep a copy for your records. If you cannot send the packing slip, be sure to include your order number, billing name, and address on a piece of paper with your return. If your return is sent back without this information, we will not be able to process the refund. rue21 swimwear is not returnable without the hygienic liner intact and the original tags attached.

Make sure all other shipping labels have been removed or blackened out before you mail your return package to eliminate confusion. All return shipping charges must be prepaid. We do not accept COD deliveries.

We recommend that all returns be sent via a traceable carrier such as UPS or FedEx. rue21 will not be responsible for packages not received by a traceable carrier.

Our return policy has been extended due to COVID-19. Returns will be accepted in their original condition until July 1, 2020 for purchases made between February 1, 2020 and June 1, 2020 for refund back to the original form of payment if accompanied with the original receipt or packing slip. There is no time limit on exchanges but exchanges are only offered in-store. We are unable to complete exchanges via mail. Any items returned without a receipt or after the designated return window will be refunded via merchandise credit for the current selling price of the item(s). Returns are accepted on all rue21 merchandise, including jewelry, fragrances, accessories, and lingerie. rue21 swimwear is not returnable without the hygienic liner intact and the original tickets attached.

If you are unhappy with any rue21 gift that you received, simply bring your merchandise with your original packing slip to any rue21 location for an exchange or Merchandise Credit. rue21 swimwear is not returnable without the hygienic liner intact and the original tags attached.

If you misplace your packing slip, please feel free to return/exchange your merchandise to any rue21 location for Merchandise Credit for the current selling price of your items. Please see our in-store return policy for further details or contact Customer Service.