- COVID-19, OUR STORES AND FAQs
- rue21 REWARDS
- rue21 REWARDS Credit Card
- Klarna. Shop Now. Pay Later
- Company Information
- Customer Service
- Returns & Exchanges
- Shipping
- Buy Online, Pick Up In-Store
- Online Ordering
- Stores
- Marketing
- Pricing
- Gift Card & Store Credit
- Coupon Disclaimers
- General Product Questions
- Employment Opportunities
- California Transparency in Supply Chains Act
- Real Estate
- Other
- June Word Jumble Sweepstakes, May 31, 2022
- Dream Vacation Sweepstakes, May 24, 2022
- Dress Refresh Sweepstakes, May 20, 2022
- Unity Sweepstakes, May 17, 2022
- Summer Dress Sweepstakes, May 9, 2022
- Summer Horoscopes Sweepstakes, May 3, 2022
- Graphic Tees Sweepstakes, April 26, 2022
- Spring Dresses Sweepstakes, April 22, 2022
- Anime Collection Sweepstakes, April 15, 2022
- Avani Free Signed Jeans Sweepstakes, March 24, 2022
- National Fragrance Day Sweepstakes, March 21, 2022
- Bloom Beyond and Infinite Woods Sweepstakes, March 16, 2022
- rue Plus Sweepstakes, March 13, 2022
- Spring Break Sweepstakes, March 10, 2022
- National Dress Day Sweepstakes, March 6, 2022
- Powerpuff Girls Sweepstakes, February 26, 2022
Returns & Exchanges
IN-STORE PURCHASES
Can I return my in-store purchase online?
What is your return policy in-store?
How can I return/exchange a gift?
I made a purchase at a rue21 store while I was out of town. How do I make a return/exchange if I do not live near a store?
What do I do if I have defective product that I purchased in a store?
ONLINE PURCHASES
Can I return my online purchase in a store?
Can I return my online purchase online?
Yes! The bag originally shipped to you with your purchase has a convenient resealable tab. Pack your return items into this bag and include the original packing slip. It is a good idea to keep a copy for your records. If you cannot send the packing slip, be sure to include your order number, billing name, and address on a piece of paper with your return. If your return is sent back without this information, we will not be able to process the refund. rue21 swimwear is not returnable without the hygienic liner intact and the original tags attached.
Make sure all other shipping labels have been removed or blackened out before you mail your return package to eliminate confusion. All return shipping charges must be prepaid. We do not accept COD deliveries.
We recommend that all returns be sent via a traceable carrier such as UPS or FedEx. rue21 will not be responsible for packages not received by a traceable carrier.
What is your return policy online?
How can I return/exchange a gift that was purchased online?
I have lost my packing slip. Can I still return/exchange my purchase?
If I purchased with Klarna, will I be charged for remaining Klarna installments after returning in-store?