Pricing

Are prices the same online as they are in stores?

Prices may vary from in-store to online merchandise, due to markdowns and exclusive promotional sales discounts offered in-store or online.

I purchased a product and now the price is lower. Can I get a price adjustment?

Price adjustments will be issued using the following guidelines:

  • The sales receipt for a price adjustment must be presented within 10 days from the date of purchase; you are not required to bring the merchandise in.
  • One price adjustment is allowed per item.

You can call your local rue21 or Customer Service at 1-866-533-4783 or email Customer Service for further assistance in receiving a price adjustment.

Where do I enter my promotional code?

Got a promo code? Type the code in the appropriate location at checkout.

Do you have layaway?

At this time, rue21 does not offer layaway.

Are prices the same online as they are in stores?

Prices may vary from in-store to online merchandise, due to markdowns and exclusive promotional sales discounts offered in-store or online.

I purchased a product and now the price is lower. Can I get a price adjustment?

Price adjustments will be issued using the following guidelines:

  • The sales receipt for a price adjustment must be presented within 10 days from the date of purchase; you are not required to bring the merchandise in.
  • One price adjustment is allowed per item.

You can call your local rue21 or Customer Service at 1-866-533-4783 or email Customer Service for further assistance in receiving a price adjustment.

Where do I enter my promotional code?

Got a promo code? Type the code in the appropriate location at checkout.

Do you have layaway?

At this time, rue21 does not offer layaway.