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General Product FAQs

How do I see if a product is available in my local store?

To locate an item in-store, select your size and check its availability by clicking "Select a Store" in the gray box above the "Add to Bag" button.

What if an item is online, but sold out or is not available. Can I still purchase it?

If an item online is sold out or unavailable, please feel free to contact your local rue21 store to see if they can locate the item in-store. If the item is in-store, they can hold it for pickup.

What if an item I’ve ordered is out of stock?

If an item in your order is out of stock, you will receive an email notification stating that the item is unavailable. You will not be charged for any items you order that are out of stock.

How often are new products added online?

New arrivals are added to the site daily.

Where can I find more information about product sizing?

For more information about product sizing, please reference the size chart and measurement guide here.

What is rue+?

rue+ is our collection of fashion-forward, plus size clothing.

What is true?

true by rue21 is our collection of juniors and plus size intimates and loungewear.