General Product Questions

What if an item is online, but sold out or is not available. Can I still purchase it?

If an item online is sold out or unavailable, please feel free to contact your local rue21 store to see if they can locate the item in-store. If the item is in-store, they can hold it for pickup.

What if an item I’ve ordered is out of stock?

If an item in your order is out of stock, you will receive an email notification stating that the item is unavailable. You will not be charged for any items you order that are out of stock.

How do I find an item I saw online in-store?

To locate an item in-store, select your size and check its availability by clicking Select a Store in the gray box below the Add to Bag button. Please call your local store for more information.

How often are new products added online?

New arrivals are added to the site daily.

Where can I find more information about product sizing?

For more information about product sizing, please reference the size chart and measurement guide here.

What is rue+?

rue+ is our collection of fashion-forward, plus size clothing.

What is true?

true by rue21 is our collection of juniors and plus size intimates and loungewear.

Why can’t I overnight my order with special beauty products like fragrance?

Due to the contents of special beauty products, orders containing these items are restricted to standard ground service.