General Product Questions
What if an item is online, but sold out or not available. Can I still purchase it?
If the item online is sold out or unavailable online, please feel free to call your local rue21 to see if they can locate the item. If they locate the item, they hold it for pick up.
Since we don't backorder items, keep checking the site often, especially since we add new items almost every day!
What if a style is out of stock after I’ve submitted my order?
If an item is out of stock after you have submitted your order, then you will receive an email notification stating that the item is unavailable.
Please note, that you will not be charged for any items submitted through your order until they have been shipped.
How do I find an item I saw online in-store?
If you locate an item online you wish to purchase in-store, simply make note of the SKU/Product ID number on the product detail page. You can call your local rue21 or Customer Service at 1-866-533-4783 or email Customer Service for further assistance locating the item in question.Please note that product availability will vary from store-to-store and online.
How often are new products added to the online store?
New items will be added to our site weekly. Don’t forget to check us out in-store and online frequently for the latest trending fashion merchandise and accessories!
Where can I find more information about product sizing?
For more information about product sizing, please reference the size charts and measurement guide for Girls, Guys, ruebleu and true products.
What is etc!?
etc! is for all the girls and their ever-changing style. This is the accessory world every girl dreams of, filled with the trendiest jewelry, shoes, handbags, sunglasses, fragrance and so much more! Click here to find the finishing touch for every look!
What is rue+?
Style doesn’t have a size, so it shouldn’t have a limit in your closet. Introducing rue+, rue21’s collection of fashion-forward, plus size clothing, designed to fit and flatter you at every curve. Focused on the hottest trends and most flattering silhouettes, our exciting collection of plus size tops, bottoms, outerwear, shoes and more, launched to great success in stores and online November 2014.
How to find the perfect rue+ size and fit?
Click here to view the rue+ Size Chart.
What is true?
Love who you are in true, our signature line of lingerie and yoga wear. We feature bras, bandeaus, undies and fashion lingerie in flirty and fun prints and comfortable, zen-inspired yoga pants so you can practice total life balance. Feel like the most confident you in pieces designed to flatter, flirt, and flex with whatever your mood! Click here to see our tarea collection.
What is ruebeauté! ?
ruebeauté! is rue21’s irresistibly fresh and affordable line of the newest nail polish colors, luscious lip glosses, dramatic mascaras, and more! Fill up your makeup bag with instant va-va-voom with the hottest shades, palettes, and textures.
What is CARBON elements?
CARBON elements is the essential guy’s accessory collection of classic and cool. Leave your impression in the hottest shoes, belts, hats, sunglasses, jewelry and more. Click here to view our CARBON elements collection.
What is rueGuy?
Introducing our new competitive edge in guys’ fashion at a great value. With expanded store space and a larger selection, rueGuy is all about sharp, classic, cool style that takes its flavor from musical artists and celebrities. This is fashion that stays fresh and keeps up with your constantly upgrading style. CARBON SWIM, rue21’s line of guys’ swimwear, captures the coast in the hottest styles & patterns. Tackle cool waves and hot rays all summer long!
What is ruebleu?
ruebleu is rue21’s new line of swimwear with a splash of young, fun energy. Designed in an array of cuts, styles and coverage with playful mix ‘n match prints, ruebleu is made for every kind of rue girl. Pair polka dots with tropical florals, or nautical stripes with some embellished bling. With ruebleu, summer is always calling!
Where can I get replacement hardware?
Currently, we do not offer replacement hardware for fashion merchandise or accessories.
What are your general washing instructions?
Please see the care tag instructions inside your garment for further washing instructions and recommendations.
Why can’t I overnight my order with fragrance or nail polish?
Due to the contents of fragrances and nail polish, orders containing these products are restricted to standard ground service.
Where do I enter my promotional code?
Got a promo code? Type the promo coupon code in the appropriate location at checkout.
Is there a discount if I order in bulk?
We do not offer bulk or wholesale discounts.
Do you offer a military discount?
At this time, rue21 does not have a special discount for military personnel. However, we have awesome sales on a weekly basis on top of our already low prices!
Do you have layaway?
At this time, rue21 does not offer layaway.
What if an item is online, but sold out or not available. Can I still purchase it?
If the item online is sold out or unavailable online, please feel free to call your local rue21 to see if they can locate the item. If they locate the item, they hold it for pick up.
Since we don't backorder items, keep checking the site often, especially since we add new items almost every day!
What if a style is out of stock after I’ve submitted my order?
If an item is out of stock after you have submitted your order, then you will receive an email notification stating that the item is unavailable.
Please note, that you will not be charged for any items submitted through your order until they have been shipped.
How do I find an item I saw online in-store?
If you locate an item online you wish to purchase in-store, simply make note of the SKU/Product ID number on the product detail page. You can call your local rue21 or Customer Service at 1-866-533-4783 or email Customer Service for further assistance locating the item in question.Please note that product availability will vary from store-to-store and online.
How often are new products added to the online store?
New items will be added to our site weekly. Don’t forget to check us out in-store and online frequently for the latest trending fashion merchandise and accessories!
Where can I find more information about product sizing?
For more information about product sizing, please reference the size charts and measurement guide for Girls, Guys, ruebleu and true products.
What is etc!?
etc! is for all the girls and their ever-changing style. This is the accessory world every girl dreams of, filled with the trendiest jewelry, shoes, handbags, sunglasses, fragrance and so much more! Click here to find the finishing touch for every look!
What is rue+?
Style doesn’t have a size, so it shouldn’t have a limit in your closet. Introducing rue+, rue21’s collection of fashion-forward, plus size clothing, designed to fit and flatter you at every curve. Focused on the hottest trends and most flattering silhouettes, our exciting collection of plus size tops, bottoms, outerwear, shoes and more, launched to great success in stores and online November 2014.
How to find the perfect rue+ size and fit?
Click here to view the rue+ Size Chart.
What is true?
Love who you are in true, our signature line of lingerie and yoga wear. We feature bras, bandeaus, undies and fashion lingerie in flirty and fun prints and comfortable, zen-inspired yoga pants so you can practice total life balance. Feel like the most confident you in pieces designed to flatter, flirt, and flex with whatever your mood! Click here to see our tarea collection.
What is ruebeauté! ?
ruebeauté! is rue21’s irresistibly fresh and affordable line of the newest nail polish colors, luscious lip glosses, dramatic mascaras, and more! Fill up your makeup bag with instant va-va-voom with the hottest shades, palettes, and textures.
What is CARBON elements?
CARBON elements is the essential guy’s accessory collection of classic and cool. Leave your impression in the hottest shoes, belts, hats, sunglasses, jewelry and more. Click here to view our CARBON elements collection.
What is rueGuy?
Introducing our new competitive edge in guys’ fashion at a great value. With expanded store space and a larger selection, rueGuy is all about sharp, classic, cool style that takes its flavor from musical artists and celebrities. This is fashion that stays fresh and keeps up with your constantly upgrading style. CARBON SWIM, rue21’s line of guys’ swimwear, captures the coast in the hottest styles & patterns. Tackle cool waves and hot rays all summer long!
What is ruebleu?
ruebleu is rue21’s new line of swimwear with a splash of young, fun energy. Designed in an array of cuts, styles and coverage with playful mix ‘n match prints, ruebleu is made for every kind of rue girl. Pair polka dots with tropical florals, or nautical stripes with some embellished bling. With ruebleu, summer is always calling!
Where can I get replacement hardware?
Currently, we do not offer replacement hardware for fashion merchandise or accessories.
What are your general washing instructions?
Please see the care tag instructions inside your garment for further washing instructions and recommendations.
Why can’t I overnight my order with fragrance or nail polish?
Due to the contents of fragrances and nail polish, orders containing these products are restricted to standard ground service.
Where do I enter my promotional code?
Got a promo code? Type the promo coupon code in the appropriate location at checkout.
Is there a discount if I order in bulk?
We do not offer bulk or wholesale discounts.
Do you offer a military discount?
At this time, rue21 does not have a special discount for military personnel. However, we have awesome sales on a weekly basis on top of our already low prices!
Do you have layaway?
At this time, rue21 does not offer layaway.
