FAQs

Top 5 Questions


1. When will my order ship?

Please allow 7-10 business days for order processing and delivery.

  • Standard: Arrives 7-10 business days
  • Second Day: Arrives in 2 business days*
  • Next-Day: Arrives in 1 business day*

 

*Second-Day and Next-Day orders placed on business days before 1 PM ET will be processed and shipped the same day.

2. How will I know if my order shipped?

After placing your rue21.com order, you will receive two notifications—an Order Confirmation email and a Shipping Confirmation email.

The Shipping Confirmation email will be sent as soon as your package is ready to leave our facility and will contain your tracking number. You can track the status of your shipment by clicking the tracking number in the email or entering the tracking number into the appropriate field on the carrier’s website. Your tracking number will be recognized on the carrier’s site approximately 24 hours after your order has shipped. Please note: All emails are sent directly to the email address provided at checkout.

3. Can I cancel my order after I click "Submit"?

Oh no! Our goal is to fill orders quickly, so we can’t change or cancel an order after it is placed. You can return the item(s) to us as long as it meets our return policy.

4. How do I process a return or exchange for my online order?

In-Store: rue21 offers free and easy in-store returns or exchanges for online purchases at any rue21 store! Please ensure you have the items you’d like to return along with your original packing slip.

By mail: Your online order can be returned to our warehouse. The bag originally shipped to you with your purchase has a convenient resealable tab. Pack your return items into this bag and include the original packing slip. It is a good idea to keep a copy for your records. If you cannot send the packing slip, be sure to include your order number, billing name, and address on a piece of paper with your return. If your return is sent back without this information, we will not be able to process the refund. rue21 swimwear is not returnable without the hygienic liner intact and the original tags attached.

Make sure all other shipping labels have been removed or blackened out before you mail your return package to eliminate confusion. All return shipping charges must be prepaid. We do not accept COD deliveries.

We recommend that all returns be sent via a traceable carrier such as UPS or FedEx. rue21 will not be responsible for packages not received by a traceable carrier. Please make note of your tracking # before you return your package.

5. How do I apply a coupon or promotion to my order?

Coupons are to be applied at checkout in the Promotional Codes field. rue21 coupons are subject to exclusions, which can be found at the bottom of emails or on the back of coupons. Exclusions are generally denoted by asterisks.

Please note: Promotional discounts such as Buy One Get One or promo prices will automatically reflect in your cart.

In order to offer you extraordinary prices at our closing locations, we are no longer able to accept coupons at said locations.