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Customer Service

How can I contact Customer Service?

Customer Service may be reached via phone at 1-866-533-4783 or you can email Customer Service for further assistance. Customer Service regular hours of operation are Sunday - Saturday 10 AM to 8 PM ET. For queries regarding rue21’s data collection practices or making a data request, please see below.

HOLIDAY HOURS: The call center hours will be extended to 10AM – 10PM EST from 11/24/2021 through 1/1/2022.

What if I have a query regarding rue21’s data collection practices or want to make a data request?

Please feel free to visit our Privacy Notice. You may request information via:

  • Online form
  • Mail: Attn: Privacy Administrator, New rue21, LLC, 800 Commonwealth Dr., Warrendale, PA 15086
  • Telephone: 866-533-4783

What if I have a general question regarding employment or tax documents?

Please feel free to contact our Human Resources Department at:

  • Online form on the Contact Us page
  • Mail: Attn: Human Resources Department, General HR Questions, New rue21, LLC, 800 Commonwealth Dr., Warrendale, PA 15086
  • Email: humanresources@rue21.com