COVID-19, OUR STORES AND FAQs
Is your online store still open?
Our online store is open 24/7. We will continue to provide safe shopping, shipping and support. Every process involved in your order is working to maintain a clean, safe environment for customers and employees.
Where do your products come from and are they safe?
Our products come from all over the world. The good news is that it takes many weeks from when our clothing leaves the manufacturer until it arrives at our distribution center and then finally in our stores. The guidance we have received is that our clothing is safe for our customers and associates to handle and wear.
Will the return policy change?
We have extended our return policy to accept all rue21 merchandise in its original condition from 30 to within 60 days of purchase in accordance with all terms of return policy.
Are you changing the policies on how stores and the warehouse are cleaned?
We are following all CDC guidance and have supplied our stores with additional cleaning products. We are encouraging best practices including frequent handwashing and are ensuring all public areas are maintained, cleaned and safe for our customers and employees.
How do we learn about store hours and operations?
We are in contact with all of our local officials and adhering to mandates of our local governments. All stores are temporarily closed effective March 21, 2020 at 6:00 PM for two weeks. You can find out more about how your local rue21 store has been affected by visiting our store locator page.
How are you caring for your store associates and teams?
We are working hard to take care of our associates and their families by distributing sanitizers and cleaning supplies, reducing store hours and in some cases, instituting work from home policies. We understand each of our associates have individual needs, and we are working to protect the health and safety of everyone while staying compliant with new federal, state and local regulations that are changing by the hour.
Stay healthy, and please contact us here via email with any questions.