eGift Card

eGift Card

What are rue21 eGift Cards Terms and Conditions?

rue21 eGift cards are valid for use in the U.S. only. Most orders are processed within 60 minutes but may take up to 6 hours. For your protection and the protection of the merchant, all eGift cards are subject to review and will be processed and delivered to the gift recipient accordingly. Please wait 6 hours before contacting Customer Service with any questions. Thanks for your understanding and we appreciate your business.

What is the difference between eGift Cards and Gift Cards?

eGift Cards are sent to the recipients via email, so they can be printed out or show electronically upon checkout. Gift Cards are sent to the recipients via mail in form of physical plastic cards.

What is a rue21 eGift Card?

A rue21 eGift card is the most convenient gift for that fashion-forward friend, family member, or special someone that is sent electronically directly to your recipient. Give the gift of an electronic eGift card that fits their own rue21 style!
eGift cardsare available to purchase online in amounts of $25 up to $250. Add a personal message for FREE delivery transmission to the recipient of your choice.

What are the general terms and conditions for rue21 eGift Cards?

You can present the rue21 eGift Card at the time of purchase and the available amount will be applied toward your rue21 in-store or online purchase. The eGift card does not expire and is redeemable for merchandise only unless otherwise required by law. We can replace lost or stolen eGift Cards upon presentation of proof of purchase if there is an amount remaining.
To that end, we invite you to return the gifted merchandise to one of our many stores for a refund or exchange due to the quality issue.

Who do I contact if I have an issue placing and order for my eGift Card?

If you are experiencing a problem while placing an eGift Card order, please feel free to email Customer Service for further assistance.


ORDERING

Where can I purchase a rue21 eGift Card?

You can order that perfect eGift here!

Can I choose the Gift Card design of my eGift Card?

Yes! You can choose any eGift Card design that’s perfect for any gifting need.

Is there a fixed dollar amount when purchasing a rue21 eGift Card?

Yes, Gift Cards are available in amounts of $25 up to $250.


PAYMENT

Do I have to pay sales tax on rue21 eGift Cards?

No sales tax is required for rue21 eGift Card purchases.

Are there any usage fees if my card rue21 eGift Card is not redeemed within a certain time frame?

No usage fees are initiated for rue21 eGift Cards not redeemed within a certain time frame.

Are there processing and handling fees associated with my rue21 eGift Card order?

No processing and handling fees are associated up purchase of a rue21 eGift Card.

Do you offer corporate eGift Card discounts?

At this time, we do not offer Corporate eGift Card discounts.

What are acceptable methods of payment to purchase my eGift Card?

We accept VISA, MasterCard, American Express, Discover, and Debit Cards for online Gift Card purchases.


Shipping (Transmission)

Can I send an eGift Card to myself?

Yes. You can have the eGift card sent to yourself so you can use it or give to your recipient directly! To do so, simply type your email address in the recipient field.

Can I send an eGift Card to a recipient of my choice?

Yes, you can have the eGift card sent to the recipient of your choice directly for any occasion! To do so, simply type your recipient’s email address in the recipient field.

What does my recipient receive when I send a rue21 eGift Card?

A message is sent to your recipient within 60 min, but can take up to 6 hours, informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the eGift Card you created (the design you selected, with your recipient's name and your personalized message), its value and code number. This page also gives simple instructions for redeeming the eGift Card.

When is the eGift Card sent to my recipient?

Most orders are processed within 60 minutes but may take up to 6 hours. For your protection and the protection of the merchant, all eGift cards are subject to review and will be processed and delivered to the gift recipient accordingly. Please wait 6 hours before contacting Customer Service with any questions.

What happens if I accidently sent my eGift Card to the wrong email address?

If you accidently sent your eGift Card to an unintended recipient, email Customer Service for further assistance. Simply have your order number found in your confirmation email. If the eGift Card has not been viewed and not been redeemed, we can re-send the eGift Card to the correct email address.

What if I believe my rue21 eGift Card was not received?

If you have confirmed the recipient's email address, but the eGift Card has not been viewed within a reasonable period after the requested delivery date, following is a list of the most common reasons why delivery may have failed:

  1. Spam filter blocked email or routed it to a bulk/spam folder
  2. Recipient's firewall blocked the email
  3. Email inbox is over size limit
  4. Invalid email address

If a spam filter is blocking rue21 emails from getting to an inbox, the email options will need to be modified so that rue21 eGift Card emails are not considered spam.
If you need further assistance, contact Customer Service via phone at 1-866-533-4783 or email Customer Service for further assistance. Please refer to your order number, or be ready to supply the recipient email address, so that we can ensure a prompt recovery.

What if my recipient accidently deleted my rue21 eGift Card?

If the intended recipient accidentally deletes your rue21 eGift Card, we are happy to resend eGift Cards with working balances, if you or your recipient contacts Customer Service via phone at 1-866-533-4783 or email Customer Service for further assistance.


Tracking

Will I get an order confirmation when placing my rue21 eGift card order?

Upon placing your rue21 eGift Card order, you will receive an order number from your email confirmation following checkout.

How will I know my recipient received my eGift Card?

You will receive an email message confirming that your eGift Card has been viewed. You can use the order number in your confirmation email to check the status of your eGift Card. You may also email Customer Service (http://www.rue21.com/store/jump/static/CONTACT-US/contact) for further assistance with the order number and we can tell you if the recipient has viewed their eGift card.


Redemption

Do I need to activate my rue21 eGift Card?

All rue21 eGift Cards will be active upon receipt unless otherwise noted. When you receive the email notification from rue21.com informing you that have received an eGift Card, you will click the link embedded in the body of the email in order to retrieve your eGift Card. Your eGift Card redemption number will appear and then your eGift Card should be ready for use; there is no further action you need to take. However, if you click on the link in your email and you are not able to view your eGift card, please contact Customer Service via phone at 1-866-533-4783 or email Customer Service for further assistance. Once your eGift Card is displayed, it should be ready for use. Please treat your eGift card like cash.

Do I need to register my eGift Card prior to use?

No, the eGift Card can be used after it is retrieved.

Where can I redeem my rue21 eGift Card?

rue21 eGift cards can be redeemed one of two ways: • To redeem your eGift Card in-store, present it at the time of purchase and the available amount will be applied toward your purchase at any rue21 store. • To redeem your eGift Card online, enter your nineteen digit eGift Card at checkout and click “Review Order”. The available amount will be applied toward your online purchase.

Are rue21 eGift Card mobile friendly?

Yes, we absolutely accept mobile eGift Cards. Simply present your eGift Card upon checkout to the cashier to scan your mobile device to redeem.

Do rue21 eGift Cards need to be printed on a special printer?

Most standard office and home printers are equipped to print eGift Cards. Some printers produce great results, and older printers sometimes don't print certain images well, but the most important thing is that the code number below the eGift Card is clear.

Do rue21 eGift Cards have pin numbers?

Yes, rue21 Gift Cards contain pin numbers. 

If my total does not exceed the total amount of my eGift Card, will the remaining balance still be available for future use?

If your total does not exceed the amount on your eGift Card upon checkout, the remaining balance will remain on your eGift Card for future purchases in-store or online.

Can I redeem multiple eGift Cards in store?

Yes, you can redeem multiple eGift Cards in store. Simply present your eGift Cards to the cashier at the time of purchase.

Can I redeem multiple eGift Cards for online purchases?

Yes, you can redeem up to (3) eGift Cards for one online purchases. Simply add as an additional form of payment during the online payment process.

If my eGift Card does not cover the total balance of my online purchase, can I use another form of payment to cover the remaining balance of my purchase?

If the eGift Card you are redeeming does not cover the total purchase, you can use an additional method of payment. Please see payment options under the online ordering section for additional payment options.


Balance

How will I know how much money is on the eGift Card I receive?

When you receive the email notification from rue21.com informing you that have received an eGift Card, you will click the link embedded in the body of the email in order to retrieve your eGift Card. Your eGift Card redemption number and balance will appear.

How do I check the balance of my rue21 eGift Card?

To check your balance, simply click here. Enter the nineteen digit eGift Card number to view its current balance or email Customer Service for further assistance.

Can I add to the balance remaining or reload on my rue21 eGift Card?

At this time, you can’t add to the balance remaining or reload your rue21 eGift Card. Once the value of the card is depleted, the card is no longer valid. However, feel free to purchase a new Gift Card by clicking here!

Is there an expiration date on my rue21 eGift Card?

rue21 eGift Cards do NOT expire and are redeemable for merchandise only unless otherwise required by law.

What does it mean if you eGift Card is inactive?

rue21 eGift Cards do not expire. However, after two years, rue21 eGift Cards will go dormant due to inactivity. The cards become inactive to mitigate risk in the event the eGift Card is lost or stolen.
If you have an inactive eGift Card, please email Customer Service for further assistance.

What if my eGift Card is lost/stolen?

If lost, stolen, or damaged, rue21 eGift Cards can be replaced for the remaining working balance with proof of purchase. The replacement value will be the unused value of the eGift Card at the time the loss or theft is reported.


Returns

Can I process a rue21 eGift Card return?

Yes, you can return unused eGift Cards for free. Please email Customer Service for further assistance. Please also have your order number handy. We will refund the full working balance of the unused eGift Card.

Can my rue21 eGift Card balance be redeemed for cash?

rue21 eGift Cards are not redeemable for cash unless otherwise required by law.

Can I convert a rue21 eGift Card to a physical rue21 Gift Card?

Yes, you can absolutely have your eGift Card converted to a physical rue21 Gift card if a physical card is more convenient for you. Please email Customer Service for further assistance.

How do I return merchandise purchased with my rue21 eGift Card?

We gladly except returns/exchanges for merchandise purchased with your rue21 eGift Card. The return amount will be issued to a Merchandise Credit Card for your convenience.

What are rue21 eGift Cards Terms and Conditions?

rue21 eGift cards are valid for use in the U.S. only. Most orders are processed within 60 minutes but may take up to 6 hours. For your protection and the protection of the merchant, all eGift cards are subject to review and will be processed and delivered to the gift recipient accordingly. Please wait 6 hours before contacting Customer Service with any questions. Thanks for your understanding and we appreciate your business.

What is the difference between eGift Cards and Gift Cards?

eGift Cards are sent to the recipients via email, so they can be printed out or show electronically upon checkout. Gift Cards are sent to the recipients via mail in form of physical plastic cards.

What is a rue21 eGift Card?

A rue21 eGift card is the most convenient gift for that fashion-forward friend, family member, or special someone that is sent electronically directly to your recipient. Give the gift of an electronic eGift card that fits their own rue21 style!
eGift cardsare available to purchase online in amounts of $25 up to $250. Add a personal message for FREE delivery transmission to the recipient of your choice.

What are the general terms and conditions for rue21 eGift Cards?

You can present the rue21 eGift Card at the time of purchase and the available amount will be applied toward your rue21 in-store or online purchase. The eGift card does not expire and is redeemable for merchandise only unless otherwise required by law. We can replace lost or stolen eGift Cards upon presentation of proof of purchase if there is an amount remaining.
To that end, we invite you to return the gifted merchandise to one of our many stores for a refund or exchange due to the quality issue.

Who do I contact if I have an issue placing and order for my eGift Card?

If you are experiencing a problem while placing an eGift Card order, please feel free to email Customer Service for further assistance.


ORDERING

Where can I purchase a rue21 eGift Card?

You can order that perfect eGift here!

Can I choose the Gift Card design of my eGift Card?

Yes! You can choose any eGift Card design that’s perfect for any gifting need.

Is there a fixed dollar amount when purchasing a rue21 eGift Card?

Yes, Gift Cards are available in amounts of $25 up to $250.


PAYMENT

Do I have to pay sales tax on rue21 eGift Cards?

No sales tax is required for rue21 eGift Card purchases.

Are there any usage fees if my card rue21 eGift Card is not redeemed within a certain time frame?

No usage fees are initiated for rue21 eGift Cards not redeemed within a certain time frame.

Are there processing and handling fees associated with my rue21 eGift Card order?

No processing and handling fees are associated up purchase of a rue21 eGift Card.

Do you offer corporate eGift Card discounts?

At this time, we do not offer Corporate eGift Card discounts.

What are acceptable methods of payment to purchase my eGift Card?

We accept VISA, MasterCard, American Express, Discover, and Debit Cards for online Gift Card purchases.


Shipping (Transmission)

Can I send an eGift Card to myself?

Yes. You can have the eGift card sent to yourself so you can use it or give to your recipient directly! To do so, simply type your email address in the recipient field.

Can I send an eGift Card to a recipient of my choice?

Yes, you can have the eGift card sent to the recipient of your choice directly for any occasion! To do so, simply type your recipient’s email address in the recipient field.

What does my recipient receive when I send a rue21 eGift Card?

A message is sent to your recipient within 60 min, but can take up to 6 hours, informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the eGift Card you created (the design you selected, with your recipient's name and your personalized message), its value and code number. This page also gives simple instructions for redeeming the eGift Card.

When is the eGift Card sent to my recipient?

Most orders are processed within 60 minutes but may take up to 6 hours. For your protection and the protection of the merchant, all eGift cards are subject to review and will be processed and delivered to the gift recipient accordingly. Please wait 6 hours before contacting Customer Service with any questions.

What happens if I accidently sent my eGift Card to the wrong email address?

If you accidently sent your eGift Card to an unintended recipient, email Customer Service for further assistance. Simply have your order number found in your confirmation email. If the eGift Card has not been viewed and not been redeemed, we can re-send the eGift Card to the correct email address.

What if I believe my rue21 eGift Card was not received?

If you have confirmed the recipient's email address, but the eGift Card has not been viewed within a reasonable period after the requested delivery date, following is a list of the most common reasons why delivery may have failed:

  1. Spam filter blocked email or routed it to a bulk/spam folder
  2. Recipient's firewall blocked the email
  3. Email inbox is over size limit
  4. Invalid email address

If a spam filter is blocking rue21 emails from getting to an inbox, the email options will need to be modified so that rue21 eGift Card emails are not considered spam.
If you need further assistance, contact Customer Service via phone at 1-866-533-4783 or email Customer Service for further assistance. Please refer to your order number, or be ready to supply the recipient email address, so that we can ensure a prompt recovery.

What if my recipient accidently deleted my rue21 eGift Card?

If the intended recipient accidentally deletes your rue21 eGift Card, we are happy to resend eGift Cards with working balances, if you or your recipient contacts Customer Service via phone at 1-866-533-4783 or email Customer Service for further assistance.


Tracking

Will I get an order confirmation when placing my rue21 eGift card order?

Upon placing your rue21 eGift Card order, you will receive an order number from your email confirmation following checkout.

How will I know my recipient received my eGift Card?

You will receive an email message confirming that your eGift Card has been viewed. You can use the order number in your confirmation email to check the status of your eGift Card. You may also email email Customer Service for further assistance with the order number and we can tell you if the recipient has viewed their eGift card.


Redemption

Do I need to activate my rue21 eGift Card?

All rue21 eGift Cards will be active upon receipt unless otherwise noted. When you receive the email notification from rue21.com informing you that have received an eGift Card, you will click the link embedded in the body of the email in order to retrieve your eGift Card. Your eGift Card redemption number will appear and then your eGift Card should be ready for use; there is no further action you need to take. However, if you click on the link in your email and you are not able to view your eGift card, please contact Customer Service via phone at 1-866-533-4783 or email Customer Service for further assistance. Once your eGift Card is displayed, it should be ready for use. Please treat your eGift card like cash.

Do I need to register my eGift Card prior to use?

No, the eGift Card can be used after it is retrieved.

Where can I redeem my rue21 eGift Card?

rue21 eGift cards can be redeemed one of two ways: • To redeem your eGift Card in-store, present it at the time of purchase and the available amount will be applied toward your purchase at any rue21 store. • To redeem your eGift Card online, enter your nineteen digit eGift Card at checkout and click “Review Order”. The available amount will be applied toward your online purchase.

Are rue21 eGift Card mobile friendly?

Yes, we absolutely accept mobile eGift Cards. Simply present your eGift Card upon checkout to the cashier to scan your mobile device to redeem.

Do rue21 eGift Cards need to be printed on a special printer?

Most standard office and home printers are equipped to print eGift Cards. Some printers produce great results, and older printers sometimes don't print certain images well, but the most important thing is that the code number below the eGift Card is clear.

Do rue21 eGift Cards have pin numbers?

At this time, rue21 eGift Cards do not contain pin numbers.

If my total does not exceed the total amount of my eGift Card, will the remaining balance still be available for future use?

If your total does not exceed the amount on your eGift Card upon checkout, the remaining balance will remain on your eGift Card for future purchases in-store or online.

Can I redeem multiple eGift Cards in store?

Yes, you can redeem multiple eGift Cards in store. Simply present your eGift Cards to the cashier at the time of purchase.

Can I redeem multiple eGift Cards for online purchases?

Yes, you can redeem up to (3) eGift Cards for one online purchases. Simply add as an additional form of payment during the online payment process.

If my eGift Card does not cover the total balance of my online purchase, can I use another form of payment to cover the remaining balance of my purchase?

If the eGift Card you are redeeming does not cover the total purchase, you can use an additional method of payment. Please see payment options under the online ordering section for additional payment options.


Balance

How will I know how much money is on the eGift Card I receive?

When you receive the email notification from rue21.com informing you that have received an eGift Card, you will click the link embedded in the body of the email in order to retrieve your eGift Card. Your eGift Card redemption number and balance will appear.

How do I check the balance of my rue21 eGift Card?

To check your balance, simply click here. Enter the nineteen digit eGift Card number to view its current balance or email Customer Service for further assistance.

Can I add to the balance remaining or reload on my rue21 eGift Card?

At this time, you can’t add to the balance remaining or reload your rue21 eGift Card. Once the value of the card is depleted, the card is no longer valid. However, feel free to purchase a new Gift Card by clicking here!

Is there an expiration date on my rue21 eGift Card?

rue21 eGift Cards do NOT expire and are redeemable for merchandise only unless otherwise required by law.

What does it mean if you eGift Card is inactive?

rue21 eGift Cards do not expire. However, after two years, rue21 eGift Cards will go dormant due to inactivity. The cards become inactive to mitigate risk in the event the eGift Card is lost or stolen.
If you have an inactive eGift Card, please email Customer Service for further assistance.

What if my eGift Card is lost/stolen?

If lost, stolen, or damaged, rue21 eGift Cards can be replaced for the remaining working balance with proof of purchase. The replacement value will be the unused value of the eGift Card at the time the loss or theft is reported.


Returns

Can I process a rue21 eGift Card return?

Yes, you can return unused eGift Cards for free. Please email Customer Service for further assistance. Please also have your order number handy. We will refund the full working balance of the unused eGift Card.

Can my rue21 eGift Card balance be redeemed for cash?

rue21 eGift Cards are not redeemable for cash unless otherwise required by law.

Can I convert a rue21 eGift Card to a physical rue21 Gift Card?

Yes, you can absolutely have your eGift Card converted to a physical rue21 Gift card if a physical card is more convenient for you. Please email Customer Service for further assistance.

How do I return merchandise purchased with my rue21 eGift Card?

We gladly except returns/exchanges for merchandise purchased with your rue21 eGift Card. The return amount will be issued to a Merchandise Credit Card for your convenience.