Shipping

Shipping

Where do you ship to?

rue21 ships to the 48 contiguous states, which excludes Alaska and Hawaii. We will ship to domestic P.O. Boxes, but ONLY using our standard shipping options. At this time, we do not ship to Puerto Rico, APO/FPO, or international addresses. rue21 ships using UPS for 2-day and overnight orders, and UPS SurePost for standard orders. With UPS SurePost, your package may be delivered by the US Postal Service. Also with standard service, your package has the possibility to be delivered on Saturday via your US mail. Standard service deliveries made to residential addresses do not require a signature.

What are your shipping rates?

Shipping rates as followed:

  • Standard Shipping costs $7.00
  • 2- Day Shipping costs $17.00
  • Overnight shipping costs $25.00

 

rue21 ships using UPS for 2-day and overnight order, and UPS SurePost for standard orders. With UPS SurePost, your package may be delivered by the US Postal Service. Also with standard service, your package has the possibility to be delivered on Saturday via your US mail. Standard service deliveries made to residential addresses do not require a signature.

Why did I not get free shipping on my order?

*Free Standard Shipping Over $50 Purchase

Valid online at rue21.com for a limited time only. Free shipping will be automatically applied to all orders totaling $50 or more. No promo code needed. You must purchase a total of $50.00 worth of merchandise after all applicable discounts and before sales tax is applied. Does not include rue21 gift cards. No price adjustments on previous purchases. Not valid at rue21 stores. Cannot be combined with any other offers. Valid on standard U.S. ground shipping to U.S. delivery addresses in the 48 continental states only. Not valid for international delivery addresses or Alaska, Hawaii, U.S. territories, P.O. Boxes, and APO/FPO addresses. Additional charges apply for 2-Day or Overnight shipping. Limited time offer. Terms subject to change without notice. Offer may be cancelled or modified at any time. Void where prohibited.

Do you have expedited shipping options?

Yes, we offer 2-Day shipping and Overnight shipping options. However, please note shipping rates do apply. When placing your order, please take into account the 1-2 business days for order processing on all orders.

What should I do if my shipment is damaged?

If your shipment was damaged in transit, please call Customer Service at 1-866-533-4783 or email Customer Service for further assistance with your order.

What should I do if my shipment is lost/stolen?

rue21 is not responsible for lost or stolen packages when a delivery notice has been received from the carrier. In the event that your package was not received and no delivery notice has been sent, please contact Customer Service at 1-866-533-4783 or email Customer Service for further assistance. Any returned packages due to undeliverable addresses will be treated as cancellations and the merchandise cost will be refunded to the account on the order. With any gift card return or refund, a new gift card will be mailed to you.

What should I do if my item is defective?

In the event that you have found a manufacturer defect with an item, please feel free to bring your packing slip to your local rue21 for a refund or exchange. If you do not have a rue21 location near you, please feel free to call Customer Service at 1-866-533-4783 or email Customer Service for further assistance with your order.

My shipment was missing an item. Whom should I contact?

In the event your shipment is missing an item, please call Customer Service at 1-866-533-4783 or email Customer Service for further assistance with your order.

What should I do if I receive the wrong item?

In the event you receive an item you did not order, please call Customer Service at 1-866-533-4783 or email Customer Service for further assistance with your order.

I haven’t received my order. Who should I contact?

All orders are processed Monday through Friday, but are not processed or shipped on weekends or holidays. Don’t forget to allow 3-4 business days for order processing, too!

Reference your shipment confirmation email for your tracking number! You can track your shipment with the carrier using the tracking number provided.

If you still think your order is missing, please call Customer Service at 1-866-533-4783 or email Customer Service for further assistance.

How do I track my order?

Once your order ships, you will receive a shipping confirmation email. This email contains the carrier tracking number for your order and a link to the carrier’s web site. You can track the status of your shipment by entering the tracking number into the appropriate field.

Why doesn’t the carrier’s web site recognize the tracking number for an order I placed?

Your tracking number won’t be recognized until approximately 24 hours after your order has shipped. This is the time needed for their online tracking system to update. Try tracking your package again the following day and follow it to your front door!

Will you keep me up to date on shipping status via email?

No, please feel free to use the initial tracking number provided in your confirmation email to check the status with the online carrier associated with your order.

Is the rue21 shipping facility open on holidays?

The rue eCommerce shipping facility is closed for shipping on the following holidays. Your package will be processed on the next business day.

  • Good Friday – April 17, 2017
  • Memorial Day – May 29, 2017
  • Independence Day – July 4, 2017
  • Labor Day – September 4, 2017
  • Thanksgiving Day – November 23, 2017
  • Christmas Day – December 25, 2017
  • New Year’s Day January 1, 2018

 


 

 

Where do you ship to?

rue21 ships to the 48 contiguous states, which excludes Alaska and Hawaii. We will ship to domestic P.O. Boxes, but ONLY using our standard shipping options. At this time, we do not ship to Puerto Rico, APO/FPO, or international addresses. rue21 ships using UPS for 2-day and overnight orders, and UPS SurePost for standard orders. With UPS SurePost, your package may be delivered by the US Postal Service. Also with standard service, your package has the possibility to be delivered on Saturday via your US mail. Standard service deliveries made to residential addresses do not require a signature.

What are your shipping rates?

Shipping rates as followed:

  • Standard Shipping costs $7.00
  • 2- Day Shipping costs $17.00
  • Overnight shipping costs $25.00

rue21 ships using UPS for 2-day and overnight order, and UPS SurePost for standard orders. With UPS SurePost, your package may be delivered by the US Postal Service. Also with standard service, your package has the possibility to be delivered on Saturday via your US mail. Standard service deliveries made to residential addresses do not require a signature.

Why did I not get free shipping on my order?

***Free Standard Shipping Over $50 Purchase

Valid online at rue21.com for a limited time only. Free shipping will be automatically applied to all orders totaling $50 or more. No promo code needed. You must purchase a total of $50.00 worth of merchandise after all applicable discounts and before sales tax is applied. Does not include rue21 gift cards. No price adjustments on previous purchases. Not valid at rue21 stores. Cannot be combined with any other offers. Valid on standard U.S. ground shipping to U.S. delivery addresses in the 48 continental states only. Not valid for international delivery addresses or Alaska, Hawaii, U.S. territories, P.O. Boxes, and APO/FPO addresses. Additional charges apply for 2-Day or Overnight shipping. Limited time offer. Terms subject to change without notice. Offer may be cancelled or modified at any time. Void where prohibited.

Do you have expedited shipping options?

Yes, we offer 2-Day shipping and Overnight shipping options. However, please note shipping rates do apply. When placing your order, please take into account the 1-2 business days for order processing on all orders.

What should I do if my shipment is damaged?

If your shipment was damaged in transit, please call Customer Service at 1-866-533-4783 or email Customer Service for further assistance with your order.

What should I do if my shipment is lost/stolen?

rue21 is not responsible for lost or stolen packages when a delivery notice has been received from the carrier. In the event that your package was not received and no delivery notice has been sent, please contact Customer Service at 1-866-533-4783 or email Customer Service for further assistance. Any returned packages due to undeliverable addresses will be treated as cancellations and the merchandise cost will be refunded to the account on the order. With any gift card return or refund, a new gift card will be mailed to you.

What should I do if my item is defective?

In the event that you have found a manufacturer defect with an item, please feel free to bring your packing slip to your local rue21 for a refund or exchange. If you do not have a rue21 location near you, please feel free to call Customer Service at 1-866-533-4783 or email Customer Service for further assistance with your order.

My shipment was missing an item. Whom should I contact?

In the event your shipment is missing an item, please call Customer Service at 1-866-533-4783 or email Customer Service for further assistance with your order.

What should I do if I receive the wrong item?

In the event you receive an item you did not order, please call Customer Service at 1-866-533-4783 or email Customer Service for further assistance with your order.

I haven’t received my order. Who should I contact?

All orders are processed Monday through Friday, but are not processed or shipped on weekends or holidays. Don’t forget to allow 3-4 business days for order processing, too!

Reference your shipment confirmation email for your tracking number! You can track your shipment with the carrier using the tracking number provided.

If you still think your order is missing, please call Customer Service at 1-866-533-4783 or email Customer Service for further assistance.

How do I track my order?

Once your order ships, you will receive a shipping confirmation email. This email contains the carrier tracking number for your order and a link to the carrier’s web site. You can track the status of your shipment by entering the tracking number into the appropriate field.

Why doesn’t the carrier’s web site recognize the tracking number for an order I placed?

Your tracking number won’t be recognized until approximately 24 hours after your order has shipped. This is the time needed for their online tracking system to update. Try tracking your package again the following day and follow it to your front door!

Will you keep me up to date on shipping status via email?

No, please feel free to use the initial tracking number provided in your confirmation email to check the status with the online carrier associated with your order.

Is the rue21 shipping facility open on holidays?

The rue eCommerce shipping facility is closed for shipping on the following holidays. Your package will be processed on the next business day.

  • Good Friday – April 17, 2017
  • Memorial Day – May 29, 2017
  • Independence Day – July 4, 2017
  • Labor Day – September 4, 2017
  • Thanksgiving Day – November 23, 2017
  • Christmas Day – December 25, 2017
  • New Year’s Day January 1, 2018