Ship-to-Store

Ship-to-Store

 

What is Ship-to-Store?

Pick up your online order in your local rue21 store with Ship-to-Store. Just select Ship-to-Store in checkout as your shipping method. Once you select Ship-to-Store, you can select your local rue21 store and provide a Pick Up person for the order. Customer Service will email you when your order is ready to be picked up. You or your Pick Up Person will need to bring a photo ID, the Order Confirmation email, or the Ready for Pick Up email to pick up your order. Ship-to-Store is currently limited to select states. Check our Store Locator to see if your store currently offers Ship-to-Store.

When will my order ship?

Your order will be shipped in 1-2 business days. After the order ships, it may take up to 7 business days for your order to be received in the store.

What do I need to bring to pick up my order?

You will need to bring a photo ID, the Order Confirmation email, or the Ready for Pick Up email to pick up your order. If you designated a different Pick Up Person, this person will need to bring a photo ID, the Order Confirmation email, or the Ready for Pick Up email.

When can I pick up my order?

You will receive an email when your order is ready for pick up. You will need to bring a photo ID, the Order Confirmation email, or the Ready for Pick Up email to pick up your order. If you designated a different Pick Up Person, this person will need to bring a photo ID, the Order Confirmation email, or the Ready for Pick Up email.

Can someone else pick up my order?

You will need to pick up your order unless you designated a Pick Up Person in checkout. If you placed the order and designated a Pick Up Person other than yourself, they will need to pick up the order. Photo ID, the Order Confirmation email, or the Ready for Pick Up email are required to pick up the order.

When will my credit or debit card be charged?

Your credit or debit card will be charged upon shipment of your order. If you have questions, please contact Customer Service at 1-866-533-4783 or customerservice@rue21.com