General Product Questions

Where can I get replacement hardware?

Currently, we do not offer replacement hardware for fashion merchandise or accessories.

What are your general washing instructions?

Please see the care tag instructions inside your garment for further washing instructions and recommendations.

Why can’t I overnight my order with fragrance or nail polish?

Due to the contents of fragrances and nail polish, orders containing these products are restricted to standard ground service.

Where do I enter my promotional code?

Got a promo code? Type the promo coupon code in the appropriate location at checkout.

Is there a discount if I order in bulk?

We do not offer bulk or wholesale discounts.

Do you offer a military discount?

At this time, rue21 does not have a special discount for military personnel. However, we have awesome sales on a weekly basis on top of our already low prices!

Do you have layaway?

At this time, rue21 does not offer layaway.

Where can I get replacement hardware?

Currently, we do not offer replacement hardware for fashion merchandise or accessories.

What are your general washing instructions?

Please see the care tag instructions inside your garment for further washing instructions and recommendations.

Why can’t I overnight my order with fragrance or nail polish?

Due to the contents of fragrances and nail polish, orders containing these products are restricted to standard ground service.

Where do I enter my promotional code?

Got a promo code? Type the promo coupon code in the appropriate location at checkout.

Is there a discount if I order in bulk?

We do not offer bulk or wholesale discounts.

Do you offer a military discount?

At this time, rue21 does not have a special discount for military personnel. However, we have awesome sales on a weekly basis on top of our already low prices!

Do you have layaway?

At this time, rue21 does not offer layaway.